Back To Listing

Roy Morgan Customer Satisfaction Awards (New Zealand) November Winners

Roy Morgan Research has released the latest winners of its monthly Customer Satisfaction Awards. The results for November show new leaders in Department Stores, Liquor Stores, Chemists, Sports Stores, Home Phones, Internet Providers and Hotels.

Winners of each category are listed below. Full details of all winners and runners up, including those of previous months, are available at

November 2013 Award Winners


Car Manufacturer of the Month


Major Bank of the Month Kiwibank
Financial Institution of the Month TSB bank


Coffee Shop of the Month Starbucks
Clothing Store of the Month Jeanswest
Department Store of the Month Kirkcaldi & Stains
Furniture/Electrical Store of the Month 100% Appliances
Hardware Store of the Month Hammer Hardware
Liquor Store of the Month Liquorland
Music/Book Store of the Month CD and DVD Store
Chemist/Pharmacy of the Month Care Chemist
Quick Service Restaurant of the Month Burger Fuel
Shoe Store of the Month Hannahs
Sports Store of the Month Kathmandu
Supermarket of the Month Pak ' Save


Home Phone Provider of the Month Trust Power
Home Internet Service Provider of the Month  Telecom
Mobile Handset Provider of the Month Apple
Mobile Phone Service Provider of the Month 2degrees

Travel and Tourism

Domestic Airline of the Month Air New Zealand
International Airline of the Month Emirates
Hotel and Resort of the Month Hilton


Electricity Provider of the Month  Trust Power
Gas Provider of the Month Nova Energy

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 12,000 consumers annually). This large nationwide study provides a thorough and accurate way to identify and recognise New Zealand’s top businesses in Customer Satisfaction.

Visit the Roy Morgan Customer Satisfaction Awards website, to monitor the ongoing movements in Customer Satisfaction for many businesses across different industries.