The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey of over 50,000 consumers annually.
Roy Morgan Research has announced the monthly Customer Satisfaction Award winners. The September results show new leaders in the categories of Retail Superannuation, Chemist, Quick Service Restaurant, Liquor Store, Shoe Store, Sports Store, Supermarket, and Domestic Business Airline. Winners of each category are listed below.
Full details of all winners and runners up are available at CustomerSatisfactionAwards.com
September 2015 Award Winners:
Finance
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Bank of the Month |
Teachers Mutual Bank
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Major Bank of the Month
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Commonwealth Bank
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Building Society / Credit Union of the Month
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Greater Building Society
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General Insurer of the Month
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RACT
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Private Health Insurer of the Month
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St Lukes
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Risk & Life Insurer of the Month
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Real Insurance
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Retail Super Fund of the Month
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Asgard
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Industry Super Fund of the Month
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ESS Super
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Retail
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Auto Store of the Month
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Supercheap Auto
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Coffee Shop of the Month
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Muffin Break
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Clothing Store of the Month
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Rockmans
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Department Store of the Month
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Myer
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Discount Department Store of the Month
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Harris Scarfe
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Discount Variety Store of the Month
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The Reject Shop
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Furniture/Electrical Store of the Month
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Betta Home Living
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Hardware Store of the Month
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Home Timber & Hardware
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Chemist/Pharmacy of the Month
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Guardian
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Quick Service Restaurant of the Month
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Fasta Pasta
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Liquor Store of the Month
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Dan Murphy's
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Shoe Store of the Month
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The Athlete's Foot
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Sports Store of the Month
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Rebel Sport
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Supermarket of the Month
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ALDI
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Telecommunications
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Home Phone Provider of the Month |
Southern Phone
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Home Broadband Service Provider of the Month
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Westnet
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Mobile Handset Provider of the Month
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Apple
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Mobile Phone Service Provider of the Month
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ALDImobile
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Travel and Tourism
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Domestic Airline of the Month |
Virgin Australia
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International Airline of the Month
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Singapore Airlines
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Domestic Business Airline
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Qantas
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Utilities
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Electricity Provider of the Month |
Red Energy
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Gas Provider of the Month
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Red Energy
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Automotive
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Car Manufacturer of the Month (August 2015) |
Isuzu UTE
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The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 50,000 consumers annually), as well as Roy Morgan’s Business Single Source survey (over 12,000 business decision makers annually). These two large, nationwide studies provide a thorough and accurate way to identify and recognise Australia’s top businesses in Customer Satisfaction.
Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.
customersatisfactionawards.com
Monitor Customer Satisfaction through Roy Morgan’s extensive suite of Ready-made Research Reports. Reports are updated monthly or quarterly and provide trended satisfaction for many competitors in each industry. View the Automotive Currency Report; Consumer Banking Satisfaction Report; Business Banking Satisfaction Report; Superannuation Satisfaction Report; Non-Food Retail Satisfaction Report; Supermarket Satisfaction Report; Auto Store Satisfaction Report, Coffee Shop Satisfaction Report, Hotel & Resort Satisfaction Report; Mobile Handset Satisfaction Report and the Airline Satisfaction Report.
For comments or further detail, please contact:
Michele Levine, CEO, Roy Morgan Research
Email: Michele.Levine@RoyMorgan.com
Telephone: +61 (03) 9224 5215
About Roy Morgan Research:
Roy Morgan Research is the largest independent Australian research company, with offices across Australia, as well as in the United States, United Kingdom, and Indonesia. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has over 70 years’ experience in collecting objective, independent information on consumers.
In Australia, Roy Morgan Research is considered to be the authoritative source of information on print media measurement, financial behaviour, voting intention and consumer confidence. Roy Morgan Research is a specialist in recontact customised surveys which provide invaluable and effective qualitative and quantitative information regarding customers and target markets.
For comments or more information please contact:
Roy Morgan - Enquiries
Office: +61 (03) 9224 5309
askroymorgan@roymorgan.com