As retailers face 2020’s myriad challenges, awards go to those who’ve kept the focus on customers

Each year hundreds of brands compete for the Roy Morgan Customer Satisfaction Awards across nine categories. The Retail category recognises excellence across the customer experience in everything from Coffee Shops to Furniture and Electrical. 

The awards are coveted because they are decided not by a small judging panel but by tens of thousands of consumers sharing honest opinions via Roy Morgan Single Source, Australia’s largest and longest-running database of consumer insights, continuously updated year-round.

Different types of retailers faced very different challenges as the COVID-19 pandemic unfolded. Food outlets pivoted from eat-in to takeaway only; pharmacies found ways to manage tele-health prescriptions; and furniture and hardware stores dealt with extraordinary demand for home-office equipment.

But despite the differences in their day to day operations, all the winners of the Monthly Customer Satisfaction Awards listed below share a determination to deliver the best experience possible for everyone who walks through their doors or visits their websites.

Retail category monthly award winners for June: