Each year hundreds of brands compete for the Roy Morgan Customer Satisfaction Awards across nine categories. The Retail category recognises excellence across the customer experience in everything from Coffee Shops to Furniture and Electrical.
Each year hundreds of brands compete for the Roy Morgan Customer Satisfaction Awards across nine categories. The Retail category recognises excellence across the customer experience in everything from Coffee Shops to Furniture and Electrical.
The awards are coveted because they are decided not by a small judging panel but by tens of thousands of consumers sharing honest opinions via Roy Morgan Single Source, Australia’s largest and longest-running database of consumer insights, continuously updated year-round.
Different types of retailers faced very different challenges as the COVID-19 pandemic unfolded. Food outlets pivoted from eat-in to takeaway only; pharmacies found ways to manage tele-health prescriptions; and furniture and hardware stores dealt with extraordinary demand for home-office equipment.
But despite the differences in their day to day operations, all the winners of the Monthly Customer Satisfaction Awards listed below share a determination to deliver the best experience possible for everyone who walks through their doors or visits their websites.
Retail category monthly award winners for June:
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Auto Store of the Month
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Autobarn
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Chemist/Pharmacy of the Month
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TerryWhite Chemmart
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Clothing Store of the Month
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Jeanswest
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Coffee Shop of the Month
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Muffin Break
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Department Store of the Month
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Myer
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Discount Department Store of the Month
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Costco
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Discount Variety Store of the Month
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The Reject Shop
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Furniture/Electrical Store of the Month
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JB Hi-Fi
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Major Furniture/Electrical Store of the Month
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JB Hi-Fi
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Hardware Store of the Month
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Bunnings Warehouse
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Liquor Store of the Month
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First Choice Liquor
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Shoe Store of the Month
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The Athlete’s Foot
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Sports Store of the Month
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Rebel
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Roy Morgan CEO, Michele Levine, says:
“There’s only one way to win a Roy Morgan Customer Satisfaction Award — by delivering so strongly for your customers that they recognise your commitment and rate you ahead of the pack. Keeping that impressive level of service has been especially challenging this year, but each of these monthly winners has found a way to go above and beyond. However they all know other worthy competitors are nipping at their heels, and each one has their eye on the big prize: the annual awards recognising the Retailers of the Year. That’s great news for consumers, who benefit when brands strive to please.”
View our range of Customer Satisfaction Related Reports.
For comments or more information please contact:
Roy Morgan - Enquiries
Office: +61 (03) 9224 5309
askroymorgan@roymorgan.com