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NPS® rating of big four banks declines during Finance Royal Commission

NPS® rating of big four banks declines during Finance Royal Commission

Source: Roy Morgan Single Source (Australia). Average 6 month sample n = 25,326
Base: Australians 14+. *Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution.
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Mobile banking highest customer satisfaction

Mobile banking highest customer satisfaction

Source: Roy Morgan Single Source (Australia). Six months ended January 2019, n = 24,895
Base: Australians 14+. 1. Using an App on a mobile phone or tablet 2. Using an institutions website
3. Includes Banks not shown, Building Societies and Credit Unions
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man-holding-folder

Satisfaction with banks improving

Source: Roy Morgan Single Source (Australia), average 6 month sample, n = 26,607.
Base: Australians 14+ with at least a deposit/transaction account with bank: average 6 months sample, n = 23,176. 1 Very or fairly satisfied .2 Very or fairly dissatisfied.
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cash-money-australian-currency

Satisfaction with banks remains positive and above the long term average

Source: Roy Morgan Single Source (Australia), average 6 month sample, n = 26,611.
Base: Australians 14+ with at least a deposit/transaction account with bank: average 6 months sample, n = 23,176. 1. Very or fairly satisfied. 2. Very or fairly dissatisfied.
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Top Travel Sites

Australia - June 2019 Australians 14+
  • qantas.com.au (Qantas)

    3,323,000
  • tripadvisor.com.au

    2,946,000
  • booking.com

    2,803,000
  • jetstar.com.au (Jetstar)

    1,725,000
  • virginaustralia.com.au (Virgin Australia)

    1,615,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

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Top apps via Mobile or Tablet

Australia - June 2019 Australians 14+
  • Facebook

    11,051,000
  • Facebook Messenger

    9,901,000
  • Google Maps

    9,572,000
  • YouTube

    8,681,000
  • Google Search

    7,986,000

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