-
August 18 2020
- Finding No.
8487
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
-
Source: Roy Morgan Research Single Source, 12 months to June 2019, n=23,946, 12 months to June 2020, n=23,712. Base: Australians aged 14+.
Read more
-
August 17 2020
- Finding No.
8481
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
-
Source: Roy Morgan Single Source Australia, April 2015 – March 2020, Average 12 monthly sample, n=12,227. Base: Australians 14+ main users of a mobile phone.
Read more
-
July 28 2020
- Finding No.
8477
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
-
Source: Roy Morgan Single Source Australia, April 2015 – March 2020, Average 12 monthly sample, n=474. Base: Australians 14+ business users of mobile phone.
Read more
-
July 21 2020
- Finding No.
8471
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
-
Source: Roy Morgan Single Source (Australia). Dec. 2018 – May 2019, n=23,199, Dec. 2019 – May 2020, n = 20,766. Base: Australians 14+. *Total Mutual sector includes Mutual Banks, Building Societies and Credit Unions.
Read more
-
June 29 2020
- Finding No.
8452
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
-
Source: Roy Morgan Single Source Australia, Nov. 2018- Apr. 2019, n = 30,072, Nov. 2019-Apr. 2020, n = 26,646. Base: Australians aged 14+.
Read more
-
June 16 2020
- Finding No.
8440
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
-
Source: Roy Morgan Single Source Australia, April 2019–March 2020, n= 13,208. Base: Australians 14+.
Read more
-
March 31 2020
- Finding No.
8339
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
-
Source: Roy Morgan Single Source (Australia). 6 months to February 2019, n=25,115. 6 months to February 2020, n=23,880. Base: Australians 14+. *Net Promoter Score and NPS® are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution. 2. Then largest MFI banks based on MFI customer numbers.
Read more
-
March 17 2020
- Finding No.
8322
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
-
Source: Roy Morgan Single Source Australia, August 2019 – January 2020, n = 29,976. Base: Australians aged 14+.
Read more
-
March 10 2020
- Finding No.
8309
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
-
Source: Roy Morgan Single Source Australia, August 2019 – January 2020, n= 25,251. Base: Australians 14+.
1. Using an app on a mobile phone or tablet. 2. Using an institution’s website
Read more
-
March 02 2020
- Finding No.
8296
- Topic:
Customer Satisfaction Press Release
- Country:
Australia
-