Satisfaction with banks declines during Finance Royal Commission – Big four hit hardest


Market Research : Finding No: 7771

New results from Roy Morgan shows that bank customer satisfaction has declined from 81.2% in the six months to January 2018, prior to the Finance Royal Commission, down to 78.5% in the six months to September 2018. This decline of 2.7% points was mainly due to a drop in satisfaction of 3.6% points for the big four banks, compared to an overall decline of only 0.7% points for all other banks. Despite lower satisfaction with banks since the Royal Commission, it is worth noting that the clear majority of customers are still satisfied with their bank at levels well above the long term average and much higher than the 58.7% recorded in 2001, before the improving trend.

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ANZ-Roy Morgan Australian Consumer Confidence rises to 119.5

Economic : Finding No: 7697

ANZ-Roy Morgan Australian Consumer Confidence fell by 0.7% last week, reversing the gain of 0.7% in the previous week. All the sub-indices were negative other than the ‘time to buy a household item’.

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386,000 mortgage holders have no real equity in their homes

Market Research : Finding No: 7764

New research from Roy Morgan shows that 8.9% (386,000) of mortgage holders in Australia have been identified as having little or no real equity in their home, an increase from 8.0% twelve months ago. This is based on the fact that the value of their home is only equal to or less than the amount they still owe, placing them at considerable risk if they have to sell while prices are trending down. 

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Women closing the superannuation gap

Market Research : Finding No: 7750

New research from Roy Morgan shows that over the last decade, women have closed the gap considerably to men on superannuation, both for ownership levels and average balances. In 2008 only 57.4% of females had superannuation, compared to males with 66.5%, a gap of 9.1% points. Currently the gap has reduced to 4.3% points, with females 64.7% and males 69%. At the same time the average balance for women has grown faster than men. Over the last decade the average superannuation balance of females grew by 87% (to $127k), compared to males with an increase of 53% (to $176k).

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Inflation Expectations unchanged for a third straight month in September

Roy Morgan Inflation Expectations - September 2018

Economic : Finding No: 7765

In September Australians expected inflation of 4.3% per year over the next two years. This is unchanged for the third straight month, but down 0.1% from a year ago in September 2017. Inflation Expectations have now tracked in a narrow range between 4.3-4.5% for 15 straight months since July 2017.
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TV main source of news – and most trusted

Market Research : Finding No: 7746

New research from Roy Morgan reveals over 13 million Australians (65.6%) now say TV is a main source of news including over 12.6 million (62.3%) specifically nominating free-to-air TV. In addition TV is regarded as the most trusted source of news by nearly 7.5 million Australians (36.7%) – ahead of any other forms of competing traditional or digital media.

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Australian Digital Inclusion Index above 60 for first time

Market Research : Finding No: 7744

The 2018 Australian Digital Inclusion Index (ADII) shows that progress on improving Australia’s Digital Inclusion is being made across all three measures of Access, Digital Ability and Affordability. However there are significant demographic groups which still require more targeted investment and development to bridge the gaps on access and digital ability in particular.

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Virgin goes out on top with second monthly award in 2018

Market Research : Finding No: 7760

Virgin Mobile has won its second Roy Morgan Mobile Phone Service Provider Monthly Customer Satisfaction Award in 2018 with a customer satisfaction rating of 88% in August jumping ahead of ALDImobile on 84% in second place.

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Bank cross-selling less successful than widely believed

Economic : Finding No: 7743

Banks’ over-reliance on cross-selling to boost revenue may have been over-stated, according to the latest ‘share of wallet’ data published in the Roy Morgan Banking & Finance Industry Currency Report.
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Unemployment down to 9.4% in September off two-year high

October 08 2018

Despite solid jobs growth over the past year, the overall growth in the Australian workforce means unemployment has increased to 10% in July. As noted in previous months, part-time employment continues to grow at a faster rate than full-time emplo...

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Women closing the superannuation gap

October 12 2018

New research from Roy Morgan shows that over the last decade, women have closed the gap considerably to men on superannuation, both for ownership levels and average balances. In 2008 only 57.4% of females had superannuation, compared to males with 66...

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Lottery most popular gambling category for Australians

September 07 2018

10.6 million Australians aged 18+ (55.4%) gambled in the 12 months to June 2018, including 8.6 million (44.8%) who bought a lottery or scratchie ticket. While total gambling participants have declined over the last 15 years, lottery and scratchie tic...

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Wonder Woman top superhero for Young Australians

September 24 2018

Wonder Woman is now the favourite superhero for Australian kids. An estimated 368,000 kids aged 6-13 years old in the year to June 2018 pick Wonder Woman as their favourite superhero flying ahead of former leader Batman on 303,000 new research fro...

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State of the Nation Report No.28


Spotlight on Media

(August 2017)

state of the nation report 28 

Federal 2 Party Vote

Morgan Poll - August 25/26, 2018. 821 electors Party

Confidence Ratings

Latest Updates Latest Business Confidence and ANZ-Roy Morgan Consumer Confidence Ratings
  • Australian Business Confidence; 08/10/18

  • Australian Consumer Confidence 16/10/18

  • NZ Consumer Confidence 28/09/2018

  • Indonesian Consumer Confidence 27/09/2018



Latest Roy Morgan Unemployment & Under-employment Estimates - September 2018

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Australia - June 2018 Website visitors 14+







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