Consumer Satisfaction with banks reaches record high, while Business Satisfaction remains unmoved

Roy Morgan Banking Satisfaction - March 2014

Market Research : Finding No: 5551

The satisfaction level of the personal customers of banks reached 81.8% in March, a marginal increase from 81.6% in February, but enough to achieve another record level in the 18 years since this survey began. The Big Four banks scored 80.3% satisfaction, Mutual Banks scored 89.1%, and Foreign Banks achieved 84.0%. However total satisfaction for Business customers of the Big Four banks only reached 64.4%, only marginally higher (0.4% points) than the level for March 2013. These are the latest findings from the Roy Morgan Research Consumer Single Source survey of over 50,000 people per annum and Business Single Source survey of more than 13,000 business finance decision makers per annum.

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The great Easter escape: Aussie families pack their bags in April

Market Research : Finding No: 5546

As of March 2014, 71.1% of Australians 14+ (or 13.8 million people) were intending to go on holiday in the next 12 months. Meanwhile, 15.4% of the population (or 3 million people) are planning to take their next holiday this month.

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National (48.5%) with biggest lead over Labour/ Greens (40%) since July 2013 as New Zealanders celebrate the Royal visit of Prince William and the Duchess of Cambridge

Prime Minister John Key and Opposition Leader David Cunliffe

Political : Finding No: 5549

Today’s New Zealand Roy Morgan Poll shows a large jump in support for National (48.5%, up 5.5%) now with its largest lead over a potential Labour/Greens alliance (40%, down 5%) since July 2013 as New Zealanders celebrated the visit of Prince William and the Duchess of Cambridge.

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Newsletter Updates

From Roy Morgan Research

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Federal 2 Party Vote

Morgan Poll - April 12/13 & 19/20, 2014. 2,955 electors Party
  • ALP

  • L-NP


Confidence Ratings

Latest Updates Latest Business Confidence and ANZ-Roy Morgan Consumer Confidence Ratings
  • Australian Business Confidence; 07/04/14

  • Australian Consumer Confidence 23/04/14

  • Indonesian Consumer Confidence 08/04/2014

  • NZ Consumer Confidence 18/04/2014



  • Unemployment

  • Under-Employment


Top News Sites

Australia - December 2013 Website visitors 14+



  • Nine News

  • The Age



About Roy Morgan Research

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