Satisfaction with big four banks improves in November

Satisfaction with big four banks improves in November

Market Research : Finding No: 7438

New research from Roy Morgan shows that customer satisfaction with the big four banks in the six months to November 2017 was 78.7%, up from 78.6% in October. Although this is down by 0.8% points over the last 12 months, it must be seen in the context of the long term trend which shows that they have generally shown a positive upward trend since their low point of 55.3% recorded in 2001.
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Cheap and fast NBN service attracts broadband switchers

Market Research : Finding No: 7436

New research conducted by Roy Morgan among ‘decision makers’ – those who are considered the decision makers in their households when it comes to technology, shows clearly that NBN ‘switching’ is being increasingly driven by cheaper rates although faster data connection/ download speeds and clear pricing of the plan are also important considerations.

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Uber soars and well-placed to tackle rising competition

Uber soars and well-placed to tackle rising competition

Market Research : Finding No: 7444

Uber has now notched up five years in Australia and there’s no sign the mobile ride-hailing app’s growth will slow down anytime soon with nearly 3.7 million Australians 14+ (18.4% of the population) travelling by Uber in the last three months according to research conducted over the last six months – up from just under 1 million (5.1%) less than 2 years ago.

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Australians oppose Trump’s decision to declare Jerusalem Israeli capital

Political : Finding No: 7446

A special Roy Morgan SMS Survey taken in in mid-December shows a large 76% of Australians opposed to US President Donald Trump’s decision to declare Jerusalem the capital of Israel with only 24% of Australians expressing support for Trump’s decision earlier this week.

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Kiwis give thumbs down to Trump’s decision on Jerusalem

Political : Finding No: 7445

A special Roy Morgan SMS Survey taken in mid-December shows a large 75% of New Zealanders are opposed to US President Donald Trump’s decision to declare Jerusalem as the capital of Israel compared to only 25% of New Zealanders that support the decision.

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Melbourne desired for holidays but Hobart growing fastest

Australian Capital City Holiday Preferences - September 2017 - Melbourne

Market Research : Finding No: 7434

Over 14.8 million Australians aged 14+ reported in the year to September 2017 they’d like to spend a holiday in Australia in the next two years. This figure is virtually unchanged from a year ago when 14.9 million Australians indicated a desire to take an Aussie holiday but down from over 15.2 million in September 2015.

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Satisfaction with private health insurers continues decline

Satisfaction with private health insurers continues decline

Market Research : Finding No: 7431

New research shows that satisfaction with private health insurers has declined to 71.0% in October 2017, down by 0.2% points for the month and 3.4% points below the same time last year. This level is now well down on the peak of 76.4% recorded in June 2015 and is the lowest satisfaction rating since 2010.

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2.394m Australians unemployed or under-employed in November

Roy Morgan November Unemployment & Under-employment Estimate - 18.2%

Economic : Finding No: 7423

The latest data for the Roy Morgan employment series for November shows the workforce is 13,174,000, up 128,000 on a year ago, comprised of employed and unemployed; 1.288 million Australians were unemployed (9.8% of the workforce); an increase of 89,000 on a year ago. In addition 1.106 million Australians (8.4% of the workforce) are now under-employed, working part-time and looking for more work, a rise of 6,000 in a year.

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Indonesians are far more confident than Australians

ANZ-Roy Morgan Australian Consumer Confidence v Indonesian Consumer Confidence

Economic : Finding No: 7429

Consumer Confidence in Australia and largest neighbour Indonesia has diverged massively since the height of the Australian mining boom in 2010-11. Indonesian Consumer Confidence soared following the GFC in 2008-09 and while the ANZ-Roy Morgan Australian Consumer Confidence Rating improved significantly it has never reached the heights of its northern neighbour.

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Insuranceline tops satisfaction among risk and life insurers

Insuranceline tops satisfaction among risk and life insurers

Market Research : Finding No: 7428

In the year to October 2017, Insuranceline with a satisfaction rating of 79.2% had the highest rating among the thirteen largest risk and life insurers. This was an increase of 5.4% points over the year and was well above the industry average of 66.2%.

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Digital media lead, but catalogues remain key channel to reach consumers

Market Research : Finding No: 7426

Advertising in Australia is increasingly moving online which is good news for advertisers as 80% of Australians say the Internet is the ‘Media Most Useful’ for providing purchase-related information in the year to September 2017.

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The rise of the female breadwinner

March 06 2017

With International Women's Day almost upon us, the latest findings from Roy Morgan Research reveal that more women than ever are their household’s main income earner.

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State of the Nation Report No.28

Australia

Spotlight on Media

(August 2017)

state of the nation report 28 

Federal 2 Party Vote

Federal Election - July 2, 2016. 14,262,016 electors Party

Confidence Ratings

Latest Updates Latest Business Confidence and ANZ-Roy Morgan Consumer Confidence Ratings
  • Australian Business Confidence; 01/12/17

    114.1
  • Australian Consumer Confidence 05/12/17

    115.1
  • NZ Consumer Confidence 18/12/2017

    121.8
  • Indonesian Consumer Confidence 30/11/2017

    153.8

Unemployment

Latest Roy Morgan Unemployment & Under-employment Estimates - November 2017

Top News Sites

Australia - September 2017 Website visitors 14+
  • news.com.au

    5,674,000
  • ABC News

    5,113,000
  • SMH

    4,914,000
  • Daily Mail

    4,099,000
  • The Daily Telegraph

    3,538,000

Testimonials

About Roy Morgan Research

Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

— Australian Tourism Authority —

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