Roy Morgan announces winners of the 2018 Customer Satisfaction Awards

Media : Finding No: 7886

To thrive as a business it is vital to provide customers with high levels of satisfaction and engagement and build enduring loyalty and advocacy. The importance of retaining a high level of satisfaction amongst customers and delivering excellent service across all facets of the business is no mean feat and makes those businesses that achieve excellent customer satisfaction worth celebrating and rewarding This is precisely what happened last night at the eighth annual Roy Morgan Customer Satisfaction Awards.

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Isuzu UTE wins ‘Best of the Best’ award for 2018

Media : Finding No: 7887

Commercial vehicle manufacturer Isuzu UTE has been named as the winner of the Roy Morgan Customer Satisfaction Award – ‘Best of the Best’ – taking the mantle from fellow car manufacturer Lexus. The ‘Best of the Best’ award goes to the company that achieved the highest customer satisfaction of all 32 winners at the 2018 Annual Roy Morgan Customer Satisfaction Awards.

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Nearly 1.5 million gas customers and over 2 million electricity customers likely to switch providers

: Finding No: 7881

Over the next 12 months, 1.46 million gas customers say that they will be very or fairly likely to switch providers. This represents 9.9% of those with gas connected and is a marginal increase from 9.7% 12 months ago. It is a similar situation with electricity, where 2.07 million say that they are likely to switch, representing 10.2% of those connected to electricity, up a little from 10.1% 12 months ago.
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Roy Morgan predicts Christmas sales within 0.1% - again

: Finding No: 7880

Roy Morgan's 2018 Christmas retail sales forecasts of $51.479 billion for the key pre-Christmas retailing period were within 0.1% of the actual retail sales result of $51.410 billion. The accuracy for 2018 matches the accuracy of a year ago when Roy Morgan’s pre-Christmas sales forecasts were also within 0.1% of the actual retail sales for the period – covered in detail here.
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Chinese cuisine most popular, but Aussies still love McDonald’s

Market Research : Finding No: 7883

Australians increasingly like to eat a broad range of international food cuisines. Over 14.2 million Australians aged 14+ like to eat Chinese cuisine, up from 13.5 million four years ago followed by Italian, Thai, Indian, Mexican, Japanese, Greek, Middle Eastern, Lebanese and French cuisine now in tenth place. The growth in preference for Chinese cuisine has kept pace with population growth while all other top 10 leading cuisines are today liked by a greater proportion of Australians than they were four years ago.

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Inflation Expectations unchanged at 4.2% in January

Economic : Finding No: 7874

In January Australians expected inflation of 4.2% per year over the next two years. This is unchanged on December and down 0.3% on a year ago in January 2018. Inflation Expectations have now tracked in a narrow range between 4.2-4.5% for over two years since November 2016.

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Satisfaction with New Zealand banks remains high

Market Research : Finding No: 7876

Consumer satisfaction with banks in New Zealand in the 12 months to December was 79.1%, an increase from 78.2% in the 12 months to December 2017. The increase was a result of eight of the nine largest banks showing improved satisfaction, with TSB the biggest improver up 6.1% points, followed by SBS Bank up 5.0% points, Rabobank up 4.2% points and The Co-operative Bank (up 3.9% points).

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NAB the big loser from Hayne Royal Commission – most distrusted bank in Australia

Market Research : Finding No: 7882

In the immediate wake of the Hayne Royal Commission, the big-four banks in Australia have suffered an increase in distrust and an erosion of their Net Trust Score (NTS) according to the latest Roy Morgan Net Trust Score Survey conducted February 9/10, 2019 after the Hayne Royal Commission was handed down.

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KFC hits it out of the park with Big Bash sponsorship

KFC hits it out of the park with Big Bash sponsorship

Market Research : Finding No: 7873

Fast food retailer KFC has reaped the dividends of its long-term naming rights sponsorship of Australia’s Big Bash League with over 4.2 million Australians, equivalent to 21% of the Australian population aged 14 or older, associating KFC with the Big Bash in the year to September 2018.
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Finance Royal Commission likely to disrupt distribution of financial products

Market Research : Finding No: 7872

Financial intermediaries including mortgage brokers and financial planners etc., currently account for the distribution of 35% of the total value of the major financial products. This covers the combined value of home loans, superannuation, risk & life insurance and managed funds. A number of the recommendations of the Royal Commission relate to mortgage brokers and financial planners and if adopted, are likely to negatively impact their usage, particularly as it relates to borrowers rather than the lenders paying fees. Financial planners are also likely to be impacted by the need for greater fee disclosure, clarification of independence, improved focus on the best interests of the customer and the need to provide service for any fee involved.

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Women closing the superannuation gap

October 12 2018

New research from Roy Morgan shows that over the last decade, women have closed the gap considerably to men on superannuation, both for ownership levels and average balances. In 2008 only 57.4% of females had superannuation, compared to males with 66...

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Wonder Woman top superhero for Young Australians

September 24 2018

Wonder Woman is now the favourite superhero for Australian kids. An estimated 368,000 kids aged 6-13 years old in the year to June 2018 pick Wonder Woman as their favourite superhero flying ahead of former leader Batman on 303,000 new research fro...

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State of the Nation Report No.28


Spotlight on Media

(August 2017)

state of the nation report 28 

Federal 2 Party Vote

Morgan Poll - February 16/17, 2019. 851 electors Party

Confidence Ratings

Latest Updates Latest Business Confidence and ANZ-Roy Morgan Consumer Confidence Ratings
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Latest Roy Morgan Unemployment & Under-employment Estimates - January 2019

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