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Mobile banking apps linked to high customer satisfaction

Mobile banking apps linked to high customer satisfaction

Source: Roy Morgan Single Source (Australia). Six months ended September 2019, n = 24,557. Base: Australians 14+. 1. Using an app on a mobile phone or tablet. 2. Using an institution’s website 3. Includes banks not shown as well as Building Societies and Credit Unions.
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Satisfaction with risk and life insurance continues to decline

Satisfaction with risk and life insurance continues to decline

Source: Roy Morgan Single Source (Australia), 12 months to July 2018, n = 50,086; 12 months to July 2019, n = 49,941. Base: Australians 14+ with risk and life insurance. 12 months to July 2018, n = 10,521; 12 months to July 2019, n = 9,827. 1. Includes brands not shown.
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More Australians intend to retire despite inadequate savings levels

Source: Roy Morgan Single Source (Australia), 12 months to January 2017, n=421; 12 months to January 2019, n=430. Base: Australian 14+ intending to retire in the next 12 months. *Excludes owner occupied homes. Includes superannuation, property investments, other direct investments, deposits/transaction accounts, pensions and annuities and managed funds.
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NPS® rating of big four banks declines during Finance Royal Commission

NPS® rating of big four banks declines during Finance Royal Commission

Source: Roy Morgan Single Source (Australia). Average 6 month sample n = 25,326
Base: Australians 14+. *Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Mr Frederick Reichheld and Satmetrix Systems, Inc. Based on score of 9 or 10 minus 1 to 6 on a ten point scale, where one is very unlikely to recommend to a friend or colleague and ten is very likely. 1. Main Financial Institution.
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Top Travel Sites

Australia - September 2019 Australians 14+
  • qantas.com.au (Qantas)

    3,277,000
  • tripadvisor.com.au

    3,132,000
  • booking.com

    2,864,000
  • jetstar.com.au (Jetstar)

    1,627,000
  • virginaustralia.com.au (Virgin Australia)

    1,615,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

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Top apps via Mobile or Tablet

Australia - September 2019 Australians 14+
  • Facebook

    11,227,000
  • Facebook Messenger

    9,980,000
  • Google Maps

    9,699,000
  • YouTube

    8,803,000
  • Google Search

    8,022,000

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